RGB Keyboard on HP Pavilion 17-cd0526na 17.3" Gaming Laptop

[EmmaKR]

So I bought this laptop from PC World. In the specs on their website, it says it has a RGB mechanical backlit keyboard, yet I cannot change the colour. Are PC World lying?

Link to specs:

https://www.currys.co.uk/gbuk/computing/laptops/laptops/hp-pavilion-17-cd0526na-17-3-gaming-laptop-i...

[praveen196]

@EmmaKR Welcome to HP Community!

I understand that you would like to RGB  mechanical backlit keyboard is available for this laptop.

• Please note that not all notebook models go with this feature of changing the backlight color of the keyboard. Only select notebook have that option embedded and it is a combination of hardware and software.
• This computer of yours should have the compatible hardware for it to change the keyboard backlight. Otherwise, it cannot be done.

This notebook has a fixed backlit keyboard light and the color could not be changed. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[EmmaKR]

Then why is it advertised as such? That's a bit deceptive, don't you think?

[praveen196]

@EmmaKR 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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