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Spartt
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RTX 2070 gone after updating bios

omen cb-0xxx
Microsoft Windows 10 (64-bit)

i have just bought a new hp omen laptop with rtx 2070. after using 6 days the system updated its bios and now there is no rtx 2070 in device manager. i tried to download from nvidia but that driver installation program gave error and said "there is not any nvidia graphic cards in this laptop".  i am very disappointed after this message. i cant use my laptop effectively because of lack of gpu/#.

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Message 2 of 2
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Flag Post
HP Recommended

RTX 2070 gone after updating bios

@Spartt
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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