-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
81
17
3
HP Recommended
I purchased a used laptop, HP G42, and the wifi was working fine, however in the last day or so, it stopped connecting to the internet. I have decided that the adapter died and needed to be replaced.
In my naivity, I "assumed" (maybe a bad idea) that I could just throw another one in from my spare box of parts. NO? Really? I get a message that the wifi adapter isn't supported by the bios? Am I to believe that this is a "proprietary" wifi lan card?
I'm hoping not, but am not feeling the HP love here. 
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Believe it. Your laptop has the infamous HP "whitelist" that restricts operation to certain specific wireless cards. A compatible card can be found for as little as $5 on amazon.com but its gotta be one of the right ones or you get that message. Don't shoot the messenger, please.
HP Recommended
Believe it. Your laptop has the infamous HP "whitelist" that restricts operation to certain specific wireless cards. A compatible card can be found for as little as $5 on amazon.com but its gotta be one of the right ones or you get that message. Don't shoot the messenger, please.
81
17
3
HP Recommended
Thanks for the speedy reply. I had a feeling that would be the answer. I'll just have to dig deeper into the pile of "obsolete" parts........or at the time I figured they were obsolete, everything that is old is new again. 
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community