• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-21-2019 12:26 PM

HP Recommended
Product: ProBook 455 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi I am new to the forum and have a question about memory upgrade. I have a ProBook 455 G4 that I am trying to upgrade from 4gb to 8 gb of ram. I bought a Corsair Memory DDR4-2400 and the laptop does not even boot to the bios. This was the recommended ram upgrade according to crucial and corsair. Please advise

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2019 02:09 PM

HP Recommended

@PedroBB 

 

The manual says

 

Supports dual-channel memory
PC4-17000, 2133-MHz, DDR4 SODIMMs

NOTE:450 models run at 2133 MHz; 455 models run at 1866 MHz


Supports the following configurations:

● 16384 MB (8192 × 2; dual channel)

● 12288 MB (8192 + 4096; dual channel)

● 8192 MB (8192 × 1)

● 8192 MB (4096 × 2; dual channel)

● 4096 MB (4096 × 1)

 

Please check your existing RAM and ONLY use same specs

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-21-2019 02:09 PM

HP Recommended

@PedroBB 

 

The manual says

 

Supports dual-channel memory
PC4-17000, 2133-MHz, DDR4 SODIMMs

NOTE:450 models run at 2133 MHz; 455 models run at 1866 MHz


Supports the following configurations:

● 16384 MB (8192 × 2; dual channel)

● 12288 MB (8192 + 4096; dual channel)

● 8192 MB (8192 × 1)

● 8192 MB (4096 × 2; dual channel)

● 4096 MB (4096 × 1)

 

Please check your existing RAM and ONLY use same specs

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-22-2019 06:08 AM

HP Recommended

Thank you very much

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.