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- Ram Upgrade HP ENVY x360 - 15 - Now it does not boot

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11-19-2021 08:23 AM
Hi I need help,
Few months ago I was informed I could upgrade the ram from my HP ENVY x360 - 15-cn0850nz0 from 8 to up to 16 gigs.
I have followed the insytructions an i bought a Crucial 16gb kit (2x8) DDR4-2666 SODIMM I carefully installed it.'
I tried to but but the compuetr does not boot anymore, I went back to the 8gb and also no boot....
Solved! Go to Solution.
Accepted Solutions
11-20-2021 12:28 PM
Aha!
Good to hear that.
If it doesn't boot with the battery installed, the battery is probably toast.
I say that because, based on your report, it must boot up with the power adapter connected.
That means that the charging/power circuit on the system board is OK.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-19-2021 12:51 PM - edited 11-19-2021 12:57 PM
Hi @Araf33
If you reinstalled the original 8 GB and it no longer bots there is another issue. You might not have seated the module fully or you inadvertently unplugged something.
Was the 16 GB kit one that was guaranteed compatible by Crucial memory?
The kit should have been the following one.
https://www.crucial.com/compatible-upgrade-for/hp---compaq/envy-x360-15-cn0850nz
- CT16G4SFRA32A
- Configuration ID: CT18660599
DDR4 PC4-25600 • CL=22 • Unbuffered • NON-ECC • DDR4-3200 • 1.2V • 2048Meg x 64 •
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
11-20-2021 05:40 AM
Hi hi,
Yes I got Crucial 16GB Kit (2 x 8GB) DDR4-2666 SODIMM.
I have reinstalled the old 8GB now. But when I plug in the light button does not even turn on.
I have looked at it and there is nothing turned off. I can send a picture.
Any other ideas?
11-20-2021 12:20 PM
Hi hi,
So I found out what was wrong.
Unfortunatley when I installed the ram, I didnt disconected the battery.
So now I removed the battery, the computer booted and started and works perfect.
Now a second question, how do i kow if the battery is damaged? or i have another issue?
Dont want to buy a new battery to find out that it is another issue.
Kr,
Andre
11-20-2021 12:28 PM
Aha!
Good to hear that.
If it doesn't boot with the battery installed, the battery is probably toast.
I say that because, based on your report, it must boot up with the power adapter connected.
That means that the charging/power circuit on the system board is OK.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"