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‎11-19-2021 08:23 AM

HP Recommended
Product: HP ENVY X360 Convertible
Operating System: Microsoft Windows 11

Hi I need help,

 

Few months ago I was informed I could upgrade the ram from my HP ENVY x360 - 15-cn0850nz0 from 8 to up to 16 gigs.

 

I have followed the insytructions an i bought a Crucial 16gb kit (2x8) DDR4-2666 SODIMM I carefully installed it.'

I tried to but but the compuetr does not boot anymore, I went back to the 8gb and also no boot....

 

 

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