Ram Upgrade

[MandyW01]

Hi I'm looking to upgrade my ram on my computer and i need to know exactly what will work for my pc before i buy. my computer information: Device name LAPTOP-FKCTA12E
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.70 GHz
Installed RAM 8.00 GB (7.65 GB usable)
Device ID 2078D364-3694-44EF-8380-3250088A852F
Product ID 00325-97244-04370-AAOEM
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 24H2
Installed on ‎10/‎17/‎2024
OS build 26100.3775
Experience Windows Feature Experience Pack 1000.26100.66.0

Thanks.

[Paul_Tikkanen]

Hi:

The parts list for your notebook indicates it can come with 1 x 8 GB of memory or 2 x 4 GB of memory.

Install the free HWINFO app and let me know how many memory chips are installed.

Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS

I use the portable version.

[MandyW01]

it says Row 0 Bank 0/ Bottom slot 1 left 4gb pc4-25600 DDR4 SDRAM/ Row 2 Bank 0 Bottom slot 2 right 4gb right 4gb pc4-25600 DDR4 SDRAM

[Paul_Tikkanen · Accepted solution]

OK, so your notebook has 2 x 4 GB of memory.

You can double the memory by removing the 2 x 4 GB of memory and installing 2 x 8 GB of memory.

Crucial 16GB Kit (8GBx2) DDR4-3200 SODIMM | CT2K8G4SFRA32A | Crucial.com

Below is the link to the service manual:

It's for the original 15-dy0xxx model series. Chapter 1 indicates that the maximum memory is 2 x 8 GB

Maintenance and Service Guide HP 15 Laptop PC

Here's the link to the service teardown video:

Removing & replacing parts for HP 15-dy0000 Laptop PC | HP Computer Service

Now if you were hoping to add more memory than 16 GB you can run this command to see if that would be possible:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

This would be the recommended 32 GB memory kit for your notebook if the report indicates you can install 32 GB of memory:

Crucial 32GB Kit (16GBx2) DDR4-3200 SODIMM | CT2K16G4SFRA32A | Crucial.com

[MandyW01]

Thank you so much for your help

[Paul_Tikkanen]

You're very welcome.