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‎03-02-2019 11:50 PM

HP Recommended
Product: Pavilion g7 2340dx
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add a 4gb memory card to my notebook. I put it into the 2nd slot and it snaps in and is in place but when I turn notebook on it doesn't show. I think the ram module maybe broken? Any ideas?

Fallon Rogers
4 REPLIES 4

‎03-03-2019 12:33 AM

HP Recommended

 

 

Page 2: http://h10032.www1.hp.com/ctg/Manual/c03593682

 

Did you get guaranteed compatible RAM module with exact same configuration as mentioned in the manual?

 

 

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‎03-03-2019 01:34 AM

HP Recommended

Does it matter what brand? I'm not sure if I have the right one. I purchased a one and on the sticker it says  Samsung 4gb 1rx8 pc3l-12800s-11-11-b2. Is this one compatible? 

@visruth wrote:

 

 

Page 2: http://h10032.www1.hp.com/ctg/Manual/c03593682

 

Did you get guaranteed compatible RAM module with exact same configuration as mentioned in the manual?

 

 

 

Fallon Rogers
Was this reply helpful? Yes No

‎03-03-2019 02:29 AM

HP Recommended

 

Brand is not an issue. Samsung, Kingston, Hynix etc are good brands.

 

The configuration should be exactly as given in manual.

 

The one you noted is PC3L which is low voltage (1.35V). The one you need is DDR3 1600MHz PC3-12800 1.5V module.

 

https://www.amazon.com/HP-641369-001-1600Mhz-PC3-12800-memory/dp/B008L325TW/ref=sr_1_2?ie=UTF8&qid=1...

 

 

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‎03-06-2019 07:03 PM

HP Recommended

Ok I have 2x4gb crucial ddr3l 1600 cards and I put them in and the laptop boots up like normal and only reads 4gb. Is there a way to check each slot to see if both work? 

Fallon Rogers
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