• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-02-2019 11:50 PM

HP Recommended
Product: Pavilion g7 2340dx
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add a 4gb memory card to my notebook. I put it into the 2nd slot and it snaps in and is in place but when I turn notebook on it doesn't show. I think the ram module maybe broken? Any ideas?

Fallon Rogers
4 REPLIES 4

‎03-03-2019 12:33 AM

HP Recommended

 

 

Page 2: http://h10032.www1.hp.com/ctg/Manual/c03593682

 

Did you get guaranteed compatible RAM module with exact same configuration as mentioned in the manual?

 

 

Was this reply helpful? Yes No

‎03-03-2019 01:34 AM

HP Recommended

Does it matter what brand? I'm not sure if I have the right one. I purchased a one and on the sticker it says  Samsung 4gb 1rx8 pc3l-12800s-11-11-b2. Is this one compatible? 

@visruth wrote:

 

 

Page 2: http://h10032.www1.hp.com/ctg/Manual/c03593682

 

Did you get guaranteed compatible RAM module with exact same configuration as mentioned in the manual?

 

 

 

Fallon Rogers
Was this reply helpful? Yes No

‎03-03-2019 02:29 AM

HP Recommended

 

Brand is not an issue. Samsung, Kingston, Hynix etc are good brands.

 

The configuration should be exactly as given in manual.

 

The one you noted is PC3L which is low voltage (1.35V). The one you need is DDR3 1600MHz PC3-12800 1.5V module.

 

https://www.amazon.com/HP-641369-001-1600Mhz-PC3-12800-memory/dp/B008L325TW/ref=sr_1_2?ie=UTF8&qid=1...

 

 

Was this reply helpful? Yes No

‎03-06-2019 07:03 PM

HP Recommended

Ok I have 2x4gb crucial ddr3l 1600 cards and I put them in and the laptop boots up like normal and only reads 4gb. Is there a way to check each slot to see if both work? 

Fallon Rogers
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->