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‎11-27-2021 03:18 PM

HP Recommended
Product: HP Pavilion Gaming 15 ec 1800 ng
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I made an windos 11 update a month ago. Then my issue started. I normaly have 8GB RAM in my Laptop but now it can only detect 4GB of RAM althou there are 8GB RAM installed. What can I do? I downloaded Windows 10 again but it still doesnt work. Sometimes it glitches when I start my Laptop then i check the task manager and it can read the 8GB RAM and the my Laptop freeses so I have to shut it down when i Start it up again it can only read the 4GB RAM again.

I hope you can help me. 😞

Robert Sani Möslinger 

Category:
1 REPLY 1

‎12-03-2021 06:54 AM - edited ‎12-03-2021 06:55 AM

HP Recommended

@Sani19

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Have you checked the system information page? Tap on Windows key and type "system information" to check Total Memory
  • How did you roll back to Windows 10 OS? Did you download OS from Microsoft site or from HP's site?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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