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‎10-23-2018 02:07 PM

HP Recommended

I have tried all the above and my bluetooth is still not working. It was working before and it continued to show as bluetooth is off. I cannot turn it on.

1 REPLY 1

‎10-24-2018 01:32 AM - edited ‎10-24-2018 01:34 AM

HP Recommended

Hi @Ivette24 Threads and solutions are not one size fits all. That is why I moved you respose to its own thread.

 

The reason your bluetooth device is not working is probably different than the OP's device in the other thread as not working.

 

If you do not identify your notebook and the exact symptoms you are seeing, we can't help you with accurate suggestions on what to try.

 

Identify your notebook with its complete product name or look at the bottom for the tiny print.

 

Find the ProdID and post it here in your thread. That is also the product name. That will help us to identify the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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