HPP MPP 2.0 - BROKEN 3 TIPS, IN JUST 4 MONTHS!

[Guido153]

I also have the same problem regarding the pen tips. When I bought my pen in Oct. 2022 it was delivered with 1 extra tip. During the first three months of use my pen tip broke off despite normal usage, I inserted the second tip and it broke again after around 5 months of usage. Haven't used the pen since as I was pissed off that I paid 50 CHF for a pen of such subpar quality. Contacted HP support just for them to tell me that they didn't have an answer to the question if they really expect me to buy another pen after what was 4 months of usage on average per tip. They did tell me however that they don't offer replacement tips and there is no authorized reseller of replacement tips in Switzerland at all. I'm really pissed about this issue as I've already had so many quality problems with my HP Pavillon regarding pretty much every aspect of Laptop usage. I hope this issue gets resolved or we as consumers may have to launch some kind of investigation as it really can't be legally ok to offer products with that kind of quality issues and then just not offer replacement parts to force consumers into buying a **bleep**ty product for every 8 months just to be able to enjoy its core functionality which is writing.

[SofiaNA]

Hi,

I'm glad to hear (even if it is to your detriment and mine) that we both experienced the same problem!

However, after countless phone calls back and forth for months - I was finally recieved an email by WeCare@HP, conviently promptly after I had ended a call with the advisor on the phone, letting me know a case had offically been made.

They tried to call me on a Monday in the week. But as a normal busy person, who's working on a Monday, I didn't pick up! I emailed them, sent them a written complaint, and they contacted me back, asking for pictures of the pen, full address and the invoice (which I recieved through email in pdf format).

After sending this through, today I recieved a brand new pen in the post -- just 2 weeks after sending them proof of breakage and all the information that I listed above. 

The email you will need to contact is: hpservicesupport_emea@hp.com 

Hope that this helps and that your issue gets resolved!

- SOFIANA 🙂