Hp spectre battery 928372 855 bloated issue

[DesertTrader]

I am also having the same issue. I took the battery out because it was deforming the case so bad.

Do I have any recourse on getting this battery replaced under warranty?

[praveen196]

@DesertTrader Welcome to HP Community!

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[DesertTrader]

Hi, thanks for the quick reply.

I followed your steps and it is showing the warranty status as expired, which is correct. But there are no link for chat or phone number listed, instead there are links to the support community and to search for service centers. Is that because phone support is only available to unexpired warranty products? 

I was hoping that if this is a known issue with certain HP batteries that it would be covered by a battery recall. Is there any chance of that? Or am I out of luck and would need to purchase my own battery replacement?

Thanks,

[praveen196]

@DesertTrader 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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