Notebook wont't turn on

[mArCo1928]

I have the same problem with my HP Omen 15-AX207NL. I tried to buy new battery but nothing was appened. The notebook seems dead. The orange charging led status turn as well.

[mArCo1928]

When I plug the power cord the notebook seems charge properly, when I try to reset BIOS with long press power button for 20 second the power button seems to be working, the white led intermittent blink appen. But when I try to switch on notebook nothing appen. The consumption at the power cord is 40W 220V, orange led is on, I think the battery is on charging status.

[praveen196]

@mArCo1928 Welcome to HP Community!

I understand that the laptop will not turn on.

Do not worry. I will try to fix the issue.

Have you tried with a different adapter?

Please perform the a/c adapter and battery test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose A/c adapter and Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[mArCo1928]

how can I do a test if the pc doesn't even turn on? rhetorical question. if I press the power button nothing happens. I have correctly charged the new battery, but the laptop does not turn on anyway. with a flash of genius I thought that it could be the fault in the hinges following the fall. but I don’t  know.

[praveen196]

@mArCo1928

Thank you for the update.

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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