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I have the same problem, I recently updated to windows 2004 and the fingerprint sensor now doesn't work, same error code 31 with a different notebook: the HP ENVY - 13-aq0006nl. Screenshot (2).pngScreenshot (3).png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@boundedvessel 

 

Driver

sp105904.exe

 

Information files

sp105904.cva

sp105904.html

 

[Devices]
USB\VID_06CB&PID_00C9="Synaptics WBDI SGX"
USB\VID_06CB&PID_00D1="Synaptics WBDI SGX"

 

[Operating Systems]
WT64_2004=OEM

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-aq0000 Laptop PC series

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@boundedvessel 

 

Driver

sp105904.exe

 

Information files

sp105904.cva

sp105904.html

 

[Devices]
USB\VID_06CB&PID_00C9="Synaptics WBDI SGX"
USB\VID_06CB&PID_00D1="Synaptics WBDI SGX"

 

[Operating Systems]
WT64_2004=OEM

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-aq0000 Laptop PC series

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.