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I have the same problem, I recently updated to windows 2004 and the fingerprint sensor now doesn't work, same error code 31 with a different notebook: the HP ENVY - 13-aq0006nl.
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Accepted Solutions
HP Recommended
Driver
Information files
[Devices]
USB\VID_06CB&PID_00C9="Synaptics WBDI SGX"
USB\VID_06CB&PID_00D1="Synaptics WBDI SGX"
[Operating Systems]
WT64_2004=OEM
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HP ENVY 13-aq0000 Laptop PC series
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Dragon-Fur
HP Recommended
Driver
Information files
[Devices]
USB\VID_06CB&PID_00C9="Synaptics WBDI SGX"
USB\VID_06CB&PID_00D1="Synaptics WBDI SGX"
[Operating Systems]
WT64_2004=OEM
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 13-aq0000 Laptop PC series
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" to help others find it.
Dragon-Fur
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