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‎09-30-2019 08:44 PM

HP Recommended
Product: HP Envy Ultrabook 4t-1000
Operating System: Microsoft Windows 7 (64-bit)

The battery in my notebook died & I need to replace it. The current/original battery is "EL04XL" and says "Replace with HP Spare 681949-001".  I checked the HP site for that part, but it says it's been "discontinued by the manufacturer".  I did a search for other options and get tons of 3rd party battery sites selling "new" parts, but I'm not sure which, if any, are reliable sources for safe batteries that aren't going to explode or fry my notebook.  Can anyone point me in the right direction?

1 REPLY 1

‎10-03-2019 08:01 AM

HP Recommended

Hi @Starsk4

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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