Repair - Flextronics not calling/contacting me when showing up

[nyiritb]

Dear HP Support!

I have tried for more than 3 weeks now to get my laptop taken for repair. First after I scheduled a repair, I have only been contacted through sms saying the Flextronics people will come to pick up my notebook at a specific time slot. Afterwards no calls, no letters in the mailbox, no rings.

After three consecutive attempts on 3 consecutive days with the same thing happening (by day 3 I even waited at the outside door), I contacted the support chat and told them please schedule another pickup and emphasized to make sure that they call me. Again 1 delivery attempt, no call.

Here I have to mention I was asking for this service from the dorm of a university (I provided the specific building and room number alongside with my email and phone number). So afterwards I went to the reception asking to let me know as soon as someone comes for the notebook. Again two consecutive attempts (supposedly), but nothing. I asked at the reception if they heard about them, they said they saw noone coming.

By this time, my 1 year warranty expired, so I cannot even ask help through chat and my order status shows "canceled" so I cannot even schedule a new pickup because of this. This looks like HP saw I was at the end of my warranty and logged attempts instead of actually trying to take my laptop so that they could later say my warranty expired.

I have ordered numerous items from numerous companies and this has never happened before.

This is obviously unacceptable, so please let me know what I can do to get my laptop repaired.

Thank you,

Tamas

[Betty0610]

@nyiritb

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