-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Repeated USB Device Not Recognized Error Message - No US...

Create an account on the HP Community to personalize your profile and ask a question
04-05-2020 06:42 PM
I am receiving repeated "USB Device Not Recognized" error messages even though no USB device is connected to the computer. I went into device manager and altered the power management of each USB Hub/USB Root Hub. Within device manager there is an entry describing "Unknown USB Device (Device Descriptor Request Failed).
Within that Device (Port_#0001.Hub_#0001) the status reads
"Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed"
To be clear: NOTHING is attached to the computer other than the power cable.
Please let me know how to fix this -- the error messages repeat and are very intrusive.
Thank you.
04-10-2020 03:41 PM
@Who-SB Welcome to HP Community!
I understand that you are getting USB Device Not Recognized Error Message.
Do not worry. I will try to fix the issue.
Please perform the USB test and confirm the hardware issue or driver's issue.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!