Repeated fault in motherboard

[Rajendra_P]

 I purchase HP Envy laptop with i7 processor in 2022. It was a costly unit, so  I opted for 3 year warranty. 

Initially the touch pad started lagging and finally stopped working. I reported the case to HP. Technician visited and even after replacement of touch pad, it didn't work. So finally motherboard was replaced.

Now hereafter, this issues repeated after every 3 to 4 months, sometime earlier too. Every time I complained to HP and motherboard and touch pad replaced. During this period HP even collected entire log, even laptop was handed over to service center for diagnosis but again the problem re-occurred.

Below i have mentioned every details of my case. Finally I asked HP to escalate my case and replace the system at once or extend the warranty.

since then my case is pending with HP and no action has been taken so far. I have tried every method, repeated conversation on HP whats app chart support bear no result.

With reference to my current case ID -  #. I reported first time, touch pad was not working on 13th July 2024. 

First case id - #. - mother-board and touch pad both replaced.

Again the same issue occurred again on 30th July 2024.

Second case id - #-  mother-board and touch pad replaced again.

again the issue some reported on 17th Aug 2024.

Third case id - #- case was elevated,  logs were collected from my pc by technician. 

                                               motherboard and touch pad replaced.

again the issue reported on 14th Nov 2024.

Fourth case id - #, again both parts were replaced.

again the issue reported on 23 Apr 2025.

Fifth case id - #, both parts replaced, 

but issue again reported on  29 Apr 2025 and 8 may 2025, 13th May 2025. Both thunderbolt ports stopped working.

Adapter replaced, Motherboard and touch pad replaced.

During this period I handed over my unit to your HP Service center for complete check.

And a sixth case id no. #was allotted.

again the same issue reported on 12 Sep 2025, which is the current case id no. #.(Sl. No. 7)

Today your technician visited in the morning and when he replaced the new motherboard. It stopped working again. 

As you can see since 13 July 2025, I am facing this issue and clearly it is a manufacturing defect. everytime i get another defective motherboard.

I asked for the correct and complete resolution multiple times with hp and hp service center dehradun, but no resolution was provided.

This time I waited since 12 sep for a better service but again nothing happened.

I understand fault may occur in any hardware, but not for the same issue that occurs six or seven times.

Please suggest what I am supposed to do?

Regards

[edited]

[Garp_senchau · Accepted solution]

@Rajendra_P, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for reaching out and sharing the details of your experience. I can understand how frustrating it must be to face the same issue repeatedly despite all the repairs. I will escalate this to the senior team and check on the next steps for you. Thank you for your patience, and I'll get back to you as soon as I have an update on what can be done.

I hope this helps.

Take care and have a good day. 

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Regards,