Replace Laptop Display

[Robomatic]

Product Name: HP 1000 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)
HP 1000-1310LA Notebook PC
Model #: C7B24LA

This computer was originally sold in Colombia, SA.

My display has a line going down the length of it, and I suppose it can't be fixed, but must be replaced.  What model number computer sold in US and what part number can I use on Ebay to identify the CORRECT part for this computer?

I'll be having it shipped to Ecuador, where I am currently, so definitely want to make sure I am buying to correct part.  Thanks!

[Dvortex]

Hello, @Robomatic – Greetings!
 

Thanks for engaging in HP Support Forums! It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I see that you are looking to replace the display on your HP notebook. Please contact the HP phone to get the service / repair options on your notebook.
 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Robomatic]

Hi, thanks for the reply,

When I needed to replace a keyboard, I was able to obtain the proper part code for the English version of my computer, through this forum. I was hoping that I could do the same for the display, without needing to contact support, esp. because my computer is out of warranty.   

Can you tell me which laptop sold in the US is exactly the same one I have, that is called HP 1000 Notebook PC?  Then I can figure out how to find the proper display on ebay.  

Please let me know if you can find the code for me.  

Thanks!

[visruth · Accepted solution]

Hi,


I read your request here: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/What-is-the-correct-replacemen...

You need this part:
Part No: 685101-001
Description: 14.0-inch HD LED SVA BrightView display panel - 1366 x 768 maximum resolution

Eg.:
http://www.ebay.com/itm/HP-COMPAQ-685101-001-REPLACEMENT-LAPTOP-LCD-LED-Display-Screen-/252231320107

http://www.ebay.com/itm/HP-COMPAQ-639454-001-683645-001-684347-001-685101-001-14-0-LCD-LED-Screen-/1...

https://www.amazon.com/HP-COMPAQ-685101-001-REPLACEMENT-LAPTOP-Display/dp/B00FN95FDK


Regards

Visruth