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Hi, 

I'm looking to buy part# 862956-001 to replace my broken hinges; however, I'm not sure if this part# includes the caps or not since both parts are glued together.

 

The manual shows a different part # for the caps but does not explain clearly if 862956-001 includes the caps or not, and the hp parts site doesn't show pictures of the product which makes it even more difficult to determine. 

 

Also, when I look for this part on 3rd party sites, they usually show both left and right hinges attached to the  hinge caps.

 

Could you please help me verify if part# 862956-001 includes the hinge caps, and if not, how to attach both parts together?

 

Thank you. 

1 REPLY 1
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@AdamRa

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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