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HP ENVY 15 x360 PC
Microsoft Windows 10 (64-bit)

I have an HP Envy 15 X360 PC, product number G6T85UA#ABA.

I am missing one screw from the bottom right side of my screen (where the purple circle is in the first picture), and I'm confused about how to figure out what size/type screw I need to replace it and then where to get that replacement. The hinges still work fine, but since there's no screw holding that corner of the screen together, it doesn't like to close properly and I'm worried it will get damaged. The second photo is what it looks like when I try to close it. Thank you!!

 

IMG_4119.jpgimage0 (1).jpeg

1 REPLY 1
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@szum_097 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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