Replacement battery is not recognized

[Juan1960]

My sweetheart dropped her notebook, and the battery broke in half. Bought a replacement for her, but upon installation the new battery is not charging.  After performing the test, was told that computer doesn't recognize any battery connected. Is this perhaps a defective battery, or might she have done some kind of damage? Notebook still works fine with just the AC adapter.

[Riddle_Decipher]

@Juan1960 If the replacement battery isn't working, perhaps, you could check that battery on another device to ensure it isn't the battery that's faulty, that said, if the battery works on another device and yet it doesn't work on the damaged notebook, there could be a malfunctioning charging port/battery connector on the motherboard, and that will need to be repaired or replaced.

I suggest you run a test and attempt a calibration using the steps in this link: click here (if you don't have access to another computer using the same battery)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.