• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Ok Thankyou. 
Just to confirm, I keep the old hard drive in to download windows 10 to the usb drive, then swap the hard drive for the SSD, then follow the procedure as shown in one of the previous messages you’ve sent me?  

HP Recommended

Exactly.

HP Recommended

Brilliant. I will let you know how I get on with it tomorrow, hopefully that will be the problem fixed.

Thanks for your help 

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

Since it doesn't sound like you tried to install an OS on the blank hard drive, it am very confident it will work.

HP Recommended

Thankyou for help, it Worked! 

HP Recommended

You're very welcome.

 

Enjoy your new SSD.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.