Request for Warranty Repair - Notebook

[l4289007]

I am using notebook, 14-CK1007TU.

Keyboard panel has been broken since Jan. 2020

 - Purchased : Feb. xx, 2019 in South Korea.

 - Warranty   : April 23, 2020

I have requested for Warranty repair, but HP refused this due to customer's wrong use.

I did not accept his. I have used several HP notebook, 8440P, 1040 G4, Zbook 14u G5 and 14-CK1007TU.

The malfunction is from poor durability and poor design based on my experience.

HP is fully pushing me to take user's wrong use.

I request HP to review design, panel's material(resin) and durability on panel inside ( molding injection )

I still do not accept HP's  feedback.

I will take into deep consideration about HP warranty policy.

DongJoon

South Korea

[WAWood]

@l4289007 

Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.

And if you've already done that. we can do nothing more for you from here.

[asmita6658]

Hi @l4289007

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[l4289007]

Yes, I already contacted HP customer support, but their feedback and actions are so poor.

I point out and share all users with my case.

I have issued this warranty repair but they refused due to user's wrong activity without any evidence.

My proposal was to ask HP to investigate where the failure root are from.

If HP give me right professional evidence, then I will follow it.

One of failure root could be weak Nut which is in-molded on keyboard panel.

Nut could not be welded with keyboard resin.

Another could be poor design due to poor strength between panel and hinge.

Or, I maybe used wrong angled of monitor.

[l4289007]

My added tags are not accessible !!!!!

I strongly recommended that HP to be professional, reasonable and logical @@@