Reverse polarity charger connected

[everheijden]

My stepson accidentally plugged in a reverse polarity charger to my trusty Envy. The laptop is dead, does not respond to the power button and does not show an amber charge LED when I plug in the correct charger. 

So, the questions are:

1. does this device have any protection against reverse polarity built in?

2.are there any modular components that I might be able to replace?

3. Any other suggestions?

Thank you,

Erik.

[praveen196]

@everheijden Welcome to HP Community!

I understand that the laptop will not turn on.

The issue seems to be a hardware part.

If the computer under accidental damage protection. Please contact our phone support. They will help you.

If you do not have an accidental damage protection plan, there will charge for the repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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