Right Hinge HP Envy x360 m Convertible

[tmasters1]

I have HP Envy x360 m Convertible that the right hinge has separated from the display. My laptop sits on a desk and is used only by me so I know that there has been no misuse. The laptop has NEVER been moved, transported and by no means dropped. I simply close the cover when it isn’t being used and although it is a convertible, I have NEVER rotated the screen that far. I purchased the laptop a little over two years ago so it is out of warranty. If I actually rotated the display 360 degrees, I am sure the hinge and even the display would have broken well before the warranty expired.
I called HP and it would cost over $400.00 to have it repaired. My screen is not cracked (as I noticed the problem when I started opening it) and I told the repair specialist that twice during the call. Over $400 to repair a hinge that is a design flaw? No thank you!
This issue is a very common problem and HP is just making money off of consumers with these repairs. Why would any engineer think that a hinge secured by a screw in PLASTIC be a good idea? It is definitely to make more money on consumers. A laptop costing over $800.00 should last more than 2 years. If I have the repair completed, it will be a laptop costing me $1200.00. There should be a recall on these laptops.
I am disgusted by this and will never buy HP again.

[asmita6658]

Hi @tmasters1

Welcome to the HP Support Community. 

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[tmasters1]

I received a message from another HP employee which I have responded to.  I'm not sure that this is an acceptable solution at this time. It depends on the response from that employee.

[tmasters1]

No this is not acceptable.  Nothing changed. Repair cost is the same (over $400) for a broken hinge that is a design flaw. This laptop needs a recall on it.  I definately am not the only person that this has happened to!

It needs a consumer warning on it. DO NOT BUY THIS COMPUTER! or make sure to rotate the screen 360 degrees so it breaks within  the warranty period.  I didn't and sure wish I did!

[tmasters1]

There is definately a problem when you search "hinge" and there are 7000 results!! Consumer beware!