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‎02-23-2020 08:15 PM - edited ‎02-23-2020 08:17 PM

HP Recommended
Product: HP 360 Envy W2K45UA
Operating System: Microsoft Windows 10 (64-bit)

Like the user Kreative_ADD I can confirm that right side of the laptop is just not working with all USB devices and C port is defective. I wasted so much time on this.

 

Just use the left side and you will be fine, C port is RIP and it is just standing there since that are is not directly on the main motherboard I guess that is the problem. And the best part is all the devices I have that needs to be hooked on C port work on my older HP ProBook 455 G4 and on X360 don't... Thanks HP!!!!

1 REPLY 1

‎02-26-2020 04:34 PM

HP Recommended

@team1

 

Welcome to HP Community

 

If you have performed all the troubleshooting steps in this Link: https://support.hp.com/in-en/document/c03327635 , I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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