• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-10-2023 09:29 AM

HP Recommended
Product: HP Notebook - 14-df0013ds

Can I run my laptop without getting new battery? It says to replace battery on test. 

Category:
3 REPLIES 3

‎11-10-2023 09:34 AM

HP Recommended

Hi:

 

You should be able to, but every time you turn on the notebook, you will get a CMOS 502 checksum error and you will need to clear that error and set the time and date in the BIOS.

 

Below is the link to the service manual where you can find the battery removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c06146792.pdf

 

If the notebook is currently running with the charger and just isn't charging the battery, you may want to just leave the battery installed until you buy a replacement for it.

 

Chapter 3 has the battery part number and description.

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-10-2023 09:51 AM

HP Recommended

Thank You, How can I save all info on laptop in case it dies?

Was this reply helpful? Yes No

‎11-10-2023 10:23 AM

HP Recommended

You're very welcome.

 

The easiest thing to do would be to purchase a USB portable hard drive (if you don't already have one) and copy and paste your user profile folders (documents, downloads, pictures, music, etc.) to the portable hard drive.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.