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‎09-10-2016 05:07 PM - last edited on ‎09-10-2016 07:45 PM by Retired

HP Recommended
Product: Pavilion x360 m3
Operating System: Microsoft Windows 10 (64-bit)

So I didnt do much review on the laptop because the gentlemen at Best Buy sold me on it. And I love it. But,(and its a huge BUT), it runs so hot. I sit on my couch or bed to read and do work and it burned my lap. It became so hot that i got a bit red on my lap. Is this how it is supposed to run? or does it have a bad fan? or is this a known issue? Thank you for your assistance. I just dont want to keep it if it does that purposely. I never had a problem with my Dell laptop. thank you for your help I appreciate your assistance with this matter.
oh and the screen sometimes goes crazy with black lines.

Best,
Felix Saldana

[personal information removed]

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2016 07:46 PM

HP Recommended

@felixelgatofres

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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2 REPLIES 2

‎09-10-2016 07:46 PM

HP Recommended

@felixelgatofres

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No

‎09-10-2016 09:19 PM

HP Recommended
Thank you Danny. I so very much appreciate that. I hope that they can resolve it.
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