Ryzen Mobile 2500u Vega 8 not maintaining correct GPU clocks in light gaming

[gladw2]

Hello, I have recently purchased the above laptop and I had in mind to do some light gaming when I am not programming or managing various networking devices at work. The AMD Ryzen 5 2500u cpu works brilliantly and performs very well and the laptop remains cool. However if I decide to do some light gaming with older titles the GPU clocks run at their full speed. The GPU clocks after 3 minutes will drop to 400mhz and the games frame rate will drop from the good 50s to the low 20s making them unplayable. The temperatures of the laptop do not reach 70c and the laptop remains cool. I have ensured that the laptop is all up to date with drivers/software, with the latest bios update now on my laptop. Vega 8 on this laptop as it currently stands does not perform correctly, and light gaming becomes completely unplayable not due to high temperatures. The laptop in general is working at good levels of performance a CInebench test give me a result of 618. 

Could a future bios update fix this issue regarding the vega 8 gpu and allow this laptop with this configuration to run correctly? Thank you to anyone that can help with this.  

[Raj1788]

@gladw2

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

HP Pavilion 15-cw is not a gaming Notebook.

Could you please help me with the exact model name to assist you better?

In the meantime, you may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 8, 8.1 or 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly. 

  

Here's how you do it: 

• Go to Start Menu > click on Settings. 

• Type performance > choose Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick. 

Here's a video on how to disable the "turbo mode" that causes this issue: Click here 

  

If you aren't able to disable it permanently, use the below steps: 

If you are running windows 8 it could be an admin rights problem. 

Navigate to this folder: 

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static 

Find CCC.exe, right click>properties>compatibility tab 

Tick the 'run this program as an administrator' option and hit ok. 

Do the same thing for MOM.exe 

You may have to restart the PC for the changes to take effect, then try disabling overdrive, restart the game to see if it fixes it. 

And update the graphics, BIOS, and chipset using this link: https://support.hp.com/us-en/drivers 

Keep me posted, how it goes! However, we'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[DukeofHP]

HP just release a BIOS Update (F13a), unfornataly it does not resolve the problem  😞

[DukeofHP]

Fix and enhancements:

- Provides improved graphics performance.

- https://support.hp.com/nz-en/drivers/selfservice/swdetails/hp-pavilion-15-cw0000-laptop-pc/20284015/...

but F.13a fix nothing.

[Raj1788]

@DukeofHP

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

Could you please help me with the Exact product number or the model name?

In the meanwhile, try updating the Graphics from AMD Drivers and Support. Using this link: https://www.amd.com/en/support

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[DukeofHP]

Hi,

thank you for reply.

Modell is HP Pavilion 15-cw0002ng with same issues as descripted above and no changes with update to F.13a

very bad because F13a looks like more as a fake bios as a update to solve the problems.

[Raj1788]

@DukeofHP

Thanks for the reply,

I'll work on this issue and get back to you in the next two to three working days.

Thank you very much.

Have a great day till then,

Cheers:)

[Raj1788]

@DukeofHP

Thanks for the reply,

Appreciate your time and patience.

Could you please help me with the Link from where you downloaded the F13a BIOS.

Eager to assist you.

Cheers:)

[DukeofHP]

sry for delay but links are blocked (?)

[DukeofHP]

**bleep**, and unable to send a private message to you.