S700 Won't boot

[mickngris]

Any suggestions how I can get in touch with HP support to figure out what to do with this SSD?  

Bought the S700 in May 2018.  After about month, windows wouldn't load properly.  Was not able to recover so re-imaged SSD.  After a few weeks, Windows wouldn't load again but this time was able to recover using Win7 setup disk. 

Started to get concerned about drive so ran Crystal Disk SMART check and saw that the Reallocated sector count was at 2.  Threshold was five so didn't stress.  But after that, PC was glitchy (basic windows functions like clock and add/rename folders would not work and other odd behaviors).  Web search suggested problems with OS so so decided to re-install windows for a clean image.  Re-ran Crystal Disk and it said I now had 3 reallocated sectors. 

About 2 days ago, the PC no longer saw the SSD.  Other internal drives (HDD & DVD) were recognized but not the SSD. 

Tried to use the HP warranty checker but it did not recognize my SN.  I bought from legitatmate store (NewEgg) and still have receipt.  Being less than a year old, I hope this is still under warranty. 

[mickngris]

Update:  I found this HP manual on website and called the number.  It went to voicemail box for some person.  Left voicemail but never got call back.  It doesn't seem like an HP support number.

https://support.hp.com/us-en/product/hp-s700-500gb-solid-state-drive/17470949/manuals

The way this is going, I will stick to well known SSD suppliers in the future.  Figured HP would offer solid components but regretting my purchase now.  

[The_Fossette]

@mickngris,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you contact support and they will be able to tell you the warranty information and the repair/replacement options available.

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[mickngris]

@the_fossette

thanks for reply but my issue was that website would not recognize my SN.  My frustration was that I had no way to talk to anyone.  Basically I had this HP product and no way to get support.

I ended up calling Newegg support and they opened case with HP through their channels.  Not great because i have to wait 7 biz days but at least I was able to talk to a person.

[The_Fossette]

@mickngris,

Please let me know your region (Location) in a private message and I will share the support details for future reference.

I await a response at your earliest convenience.

Good day! Take care 🙂

Cheers!

[mickngris · Accepted solution]

Update to those who are interested...NewEgg contacted HP support through their channels and I received email from MultiPointe with RMA info.  It turns out these were the people listed in the User Manual (who didn't return my call BTW).  

I will be shipping the unit to Multipointe soon so I am glad that things are moving along.  Not happy that my PC will be out of commission for another week or more.  

But from a customer experience standpoint, this was a headache.  First because the SSD failed in the first place and the hours I spent troubleshooting & re-imaging my PC.  Second because it was impossible to get support directly with HP.  I am glad the retailer I used (NewEgg) stepped up and closed the gap.  

This left such a bad taste in my mouth, that I won't buy another HP SSD and will think twice before getting other HP product.  Having worked in Tech (including 17 years at HP/HPE), I know it's impossible to build perfect product but there's no excuse for making it so hard to consumer to get remedy when issues do arise.    

Sorry for the rant.  

[The_Fossette]

@mickngris,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.