• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-21-2022 12:57 PM - edited ‎02-21-2022 01:22 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B2AV)
Operating System: Microsoft Windows 11

Hello! Good day.

 

I have an issue with the SD card reader on my HP pavilion 15.

There are 2 drivers available, an Alcor driver, and a Realtek driver. I fully reinstalled both of them from system files. 

 

Just to be clear: It works on my wife's laptop, the SD card is not faulty.

 

However, the SD card is not being detected as any storage device at all with the drivers.

With no drivers installed, the SD card kinda shows up.

It shows up as a USB mass storage device;

it also shows up as an empty drive in explorer, which I know it isn't ofcourse. Empty, not as in nothing stored, empty as in there is no drive inserted. 

 

It's as if the SD card isn't in the adapter.

 

Any help would be appreciated. Have a lovely day! 🙂

 

**Update**

I uninstalled the Alcor driver, and now the device shows up in my device manager as: USB Mass Storage Device, and Multiple Card Reader USB Device. It shows up as 2 devices. I have the realtek drivers still installed.

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.