SD Card Reader not working

[Lister335]

Hi,

I'm hoping someone can help me as after a day trying everything I could find online I've had no luck.

The SD card reader doesn't work in my HP Envy 13. It shows up in Device Manager and says that it is working properly, however it doesn't show up in Disk Management or File explorer. Nothing happens when I put an SD card into the reader. I know the card is fine as I've checked it in another computer.

So far I have disabled and re-enabled the device. I have uninstalled and reinstalled the device using the latest drivers from the Realtek website. I've done both of these steps several times.

I've deleted all drivers under  'Universal Serial Bus controllers' in Device Manager and put them back via 'action' and then 'scan for hardware changes'

I've changed the file explorer view options to show empty drives

I've checked the BIOS and couldn't see any obvious settings relating to power to the drive

Unfortunately I've never tried to use it before so it may just be a faulty drive. Any help will be gratefully received.

[asmita6658 · Accepted solution]

Hi @Lister335

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day! 

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