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HP Recommended
HP Split 13-m110br x2 PC
Microsoft Windows 10 (64-bit)

Hey there! My question is about a unsupported HP Split 13-m110br x2 PC, specifically about an unfunctional SD Card reader. When I insert the SD card at the slot, a notification says ""Unknown USB Device (Device Descriptor Request Failed)", or "(Port Reset Failed)". The SD Card is readable in another device, so I suppose that's a hardware/driver issue. Already uninstalled and reinstalled the current driver, but unsuccessfully. I tried to find the driver on HP Support, but  as I said, the device support had expired.  Could you help me guys? Anyone to provide me a compatible driver please? Thanks!

 

 

6 REPLIES 6
HP Recommended

sp63619, download it here.

 

(When I searched on the official HP website, there were 2 types of laptops/PCs that came up, first HP Spectre 13 x2 Pro PC, second HP ENVY 13-j000 x2 Detachable PC. The link above is for HP Spectre, you can see the information on the page, the first link.)

HP Recommended

Hey Banlix, thanks for your prompt response! Although the provided HP Split 13 x2 driver looked compatible as described on specifications, unfortunately it still wasn't recognized, Maybe a unfunctional SD Card slot?

HP Recommended

It could be because of your laptop hardware, or also because of the USB controller driver.

Open Device Manager to make sure it is installed or not.

 

There is also my favorite third party software called DriverEasy Pro to see the latest drivers.

HP Recommended

The Realtec SD driver is perfectly installed, but curiously when I insert the SD Card into the slot, the notification is shown at USB Controllers as a USB device, not at Memory Technology Device where the SD driver is installed. Is it normal?

HP Recommended

If the SDCard can be read, it means it's okay.

HP Recommended

Unfortunately can't. I'll check the SD slot out for repair. Thanks anyway Banlix for your attention! Have a nice day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.