SD Card on Envy Notebook doesn't click in or spring out

[LisaBee1]

I just got a new Envy Notebook and after using it for a few days, realized that the slot for an SD card doesn't let the card click in. It reads it fine - but once it's in, it's difficult to extract as it doesn't pop out when you push on it... so basically, I put it in and then have to grip it with my nails (what if I didn't have nails?! 😮 ) to get it out .... IS THIS NORMAL or is my computer's slot defective?

[Jeet_singh · Accepted solution]

Hi @LisaBee1,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see you are having issues with the SD Card does not click in or spring out on your HP Envy notebook. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Was this working before or has it always been this way?

I did check the details and found that its a Push-Push Insertion/Removal mechanism. You could try with a couple of other SD cards and check how it works.

Alternatively, you can check this card on another computer and check if it helps.

If the card works fine on another computer then this could be an issue with the card reader itself. I would personally suggest you contact our HP phone support for further assistance. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[LisaBee1]

Hi Jeet! Thank you for your response! I did a little research and found that my computer does not have the pop-out mechanism - you simply place it in and pull it out - luckily I have fingernails so I can grasp it fairly easily - not sure what people without nails do though!

Have a wonderful day!! 🙂

[LisaBee1]

I had another question Jeet- 

I have an Envy 5660 printer (it's about 1 1/2 years old - running it wirelessly) and had been working perfectly with my old laptop. I just bought a new laptop (another Envy 17" from Best Buy). I loaded the printer software from HP's site and the printer worked fine - but then files got stuck - intermittently I'd uninstall, reinstall - tried taking my firewall down, etc... and it would print a bunch of files - then again get stuck.  Then, I uninstalled the software & loaded my original disk (it doesn't say it's compatible with W10) - but I did it anyway... I'm not sure it still pulls software from the HP site while installing, but it seems to be working better.... do you know if when you load a printer's original disk and load it - if it retrieves newer drivers from the internet? 

Thanks in advance for any input

[Jeet_singh]

Hi @LisaBee1,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are having issues with connectivity on your HP Envy 5660 printer. Don't worry as I have a few suggestions which should help you with resolving this issue.

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

For more details, please follow the steps suggested in the support document for - HP Printers - Print Jobs Stuck in Print Queue (Windows) - Click here

Let’s try assigning a static IP to try and fix this issue. Follow the steps below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Once done, reinstall the printer drivers. Follow the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now click on this link and download and install the full feature software for this printer. (Please choose the Operating System and version before downloading the full feature software).
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck!

[LisaBee1]

Thank you... i will give that a try if I have the problem again!

[Jeet_singh]

Hi @LisaBee1,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[LisaBee1]

So far, installing the original disk, although it doesn't support W10, seems to be working. When installing an old software cd for a printer does it automatically update to newer drivers from the internet? If not, my printer is functioning msuch better with software not meant for W10 ( up to W8), than with the most updated software drivers.

[Jeet_singh]

Hi @LisaBee1,

Thank you for replying,

As I understand you are installing the printer drivers from the original disc and seems to be working fine, I'm glad to hear that. However, installing the drivers from the HP Support website would have the latest drivers for your printer. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,

[LisaBee1]

Jeet- I did install the latest drivers from the website - in fact I had installed and uninstalled over 5 times - and all 5 times I had problems with my printer consistantly working correctly. After installing my printer's original CD (Windows 8 max), my printer has been working trouble-free since! Go figure... I wish I understood WHY - but Im just glad I don't seem to have anymore issues with my printer.

Thank you again!

🙂