SMART Hard Disk Error

[Seemakri]

The SMART hard disk check has detected an imminent failure.
Hard Disk 1 (301)

[Jeet_singh · Accepted solution]

Hi @Seemakri,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!  As I understand you are getting Smart Hard Disk Error on startup. Don't worry I'll do my best to help you with this.

This error indicates a possible hardware failure with the Hard drive either it's failed or is about to fail in the near future. It's always recommended to backup your data before the hard drive goes bad.

Alternatively, you can run a test on the Hard drive from F2 (Please remember to capture the failure ID), 

Depending on the test results, I would personally suggest you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Seemakri]

Thanks for your effort. How do I back-up if on checking hard disk by pressing F2 it says Failed.

[Jeet_singh]

Hi @Seemakri,

Thank you for replying,

As I understand you have tried running a test on the hard drive which resulted in a failure, this clearly indicates that the hard drive on your computer has gone bad or is about fail.

If you are able to boot the computer to the desktop screen, please go ahead and backup your data. 

For more assistance on backing up the data when the computer does not boot into Windows, please follow this link: HP PCs - Backing Up Your Files Using HP Recovery Manager When Windows Does Not Start Correctly (Wind....

I hope this information helps. Let me know if you need any further assistance. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,

[Seemakri]

Thanks for your help. My laptop is not able to boot any operating system. Although live operating system is working.

[Jeet_singh]

Hi @Seemakri,

As I understand you are having issues with the computer no longer boots into Windows, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,