• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-18-2017 11:34 AM

HP Recommended
Product: Pavillion 17-e017dx
Operating System: Microsoft Windows 8 (64-bit)
I turn my laptop on and it says SMART Hard Disk failure. I ran the Diagnostic and it failed the test giving me this number and letter sequence : 689GHX-6T18T0-MFPWWK-609203. What do I do now? Is there an issue with the hard drive and it needs to be replaced?
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2017 01:40 PM

HP Recommended

Simple answer yes the hard drive is failing and will need replacing.  If you need to recover data from the drive try using an External Hard Drive along with a bootable copy of linux to copy your data from your Failing hard drive to your External Drive. 

Please remember to select the answer

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-18-2017 01:40 PM

HP Recommended

Simple answer yes the hard drive is failing and will need replacing.  If you need to recover data from the drive try using an External Hard Drive along with a bootable copy of linux to copy your data from your Failing hard drive to your External Drive. 

Please remember to select the answer
Was this reply helpful? Yes No

‎12-18-2017 02:08 PM

HP Recommended
Alright thanks. I figured as much. I just wanted to make sure before I did anything. Thanks again for responding.
Was this reply helpful? Yes No

‎12-21-2017 07:41 PM

HP Recommended

Not a problem.  Hard drives fail over time. Some sooner than others.  They are practky unpredictable until they start showing symptoms of a failing drive. AKA, corrupted files, OS no longer booting, etc.

Please remember to select the answer
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.