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‎12-18-2017 11:34 AM

HP Recommended
Product: Pavillion 17-e017dx
Operating System: Microsoft Windows 8 (64-bit)
I turn my laptop on and it says SMART Hard Disk failure. I ran the Diagnostic and it failed the test giving me this number and letter sequence : 689GHX-6T18T0-MFPWWK-609203. What do I do now? Is there an issue with the hard drive and it needs to be replaced?
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2017 01:40 PM

HP Recommended

Simple answer yes the hard drive is failing and will need replacing.  If you need to recover data from the drive try using an External Hard Drive along with a bootable copy of linux to copy your data from your Failing hard drive to your External Drive. 

Please remember to select the answer

View solution in original post

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3 REPLIES 3

‎12-18-2017 01:40 PM

HP Recommended

Simple answer yes the hard drive is failing and will need replacing.  If you need to recover data from the drive try using an External Hard Drive along with a bootable copy of linux to copy your data from your Failing hard drive to your External Drive. 

Please remember to select the answer
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‎12-18-2017 02:08 PM

HP Recommended
Alright thanks. I figured as much. I just wanted to make sure before I did anything. Thanks again for responding.
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‎12-21-2017 07:41 PM

HP Recommended

Not a problem.  Hard drives fail over time. Some sooner than others.  They are practky unpredictable until they start showing symptoms of a failing drive. AKA, corrupted files, OS no longer booting, etc.

Please remember to select the answer
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