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HP Recommended
HP Laptop 15-bw0xx
Microsoft Windows 10 (64-bit)

I have recieved a error when starting up my laptop stating Smart Hard Disk Error, after running the diagnostics the Hard Drive Smart and DST check have come up with issues. Would a system rebook solve this or is the problem serious. Could this relate to the constant problems I have had with my disk usage being 100% all the time

7 REPLIES 7
HP Recommended

Hi

Whatever the underlying problem(s), you must have BackUps and Recovery Media made.


Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

You must consider the possibility of a Failing Hard Disk and it may need replacing, so ...

HP Recovery Media Creation.png

HP Recommended

The hard drive smart check stated Recommended Action and the hard drive short dst check failed

HP Recommended

Hi

SO?

 

HP Recommended

What does that mean then? Do i need a new hard drive?

 

Error.jpg

HP Recommended

Hi

I dont know.

But if you have Backups and Recovery covered, and run the F2 diagnostics, then tell us if there is any error code, something more concrete may be suggested, like an F11 Factory Fresh option.

HP Recommended

That IS an error code and yes you need to replace the hard drive. Things will be easier for you if you have a backup but its too late to make a reliable one now. F11 recovery should not be attempted on a failing hard drive. All that would accomplish is to assure you cannot recover any of your old data off the failing drive. Post back if you want to be helped with replacing your hard drive. 

HP Recommended

@Lucky91

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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