SMART Hard-Disk error

[harshil23]

When I started laptop before 2 day I got this smart hard-disk check error 301. I registered compain from toll free number and laptop is under warranty so I don't have any issue but I want my data from hard disk.

[Huffer]

Stop using it. The hard drive should be removed from the laptop and the data can likely be recovered by connecting it with a usb to SATA adapter to another computer where you can copy off the files you do not want to lose. 

See p. 49 of this Manual:

Manual

This is "how to" on removing the hard drive. This is the type of adapter you need:

https://www.amazon.com/StarTech-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_3?s=pc&ie=UTF8&qid=1...

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[harshil23]

So , I have to open the laptop for this. Will it be accepted?? I had heard that hp don't accept laptop that was opened by customer. 

[Huffer · Accepted solution]

That is true on some models but see the manual. In your case the hard drive is shown in the "customer self-repair" section and there is a customer accessible panel so you can remove the hard drive and still keep the warranty. Just put it back and button it up before sending it in to HP. 

If it really bothers you to open it and I do understand if that is the case, there are other means to get the data off but require some advanced tech skills like booting from a LInux live disk and those methods would still require some kind of external storage drive to hold the data. A large thumb drive would work. Post back if you want to discuss those possible avenues. 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

[harshil23]

Thank you so much for replying, you removed tension from my head about data loss. I am feeling relax now.