SP96234 won't run

[tonyfrompetone]

Service pack SP96234 for synaptics fingerprint reader does not appear to update the driver.

[Dragon-Fur · Accepted solution]

@tonyfrompetone 

Generally, it is not required that you remove (uninstall) an older (previous) version of the fingerprint reader software before you apply the newer version of the software.

Check the current version on the Device Manager:

Looking for Driver Version 4.5.701.0

Control Panel > icon view > Device Manager

Open Biometric Devices > Right-Click on the Sensor (Synaptics FP Sensors...)

Properties > Driver

• You may, if you like, uninstall the Existing Device (from within Properties > Driver) and then install your downloaded package.  You may also update the driver (again, from within Properties > Driver) and browse to use the downloaded package.
• You may uninstall the driver from within the Device Manager > Open File Explorer > Navigate to the folder in which you have saved the installation file (likely Downloads) > and install the package manually

What else?

It is possible, though a bit unlikely in the case of a workstation or probook on which you manage the software using the Softpaq Download Manager, that you must first update other HP software / drivers for your computer and then try the update for the fingerprint driver.  For example, if the Chipset, the BIOS, or other software is in need of an update, install these first and then come back to the driver for the fingerprint reader.

The general sequence of events:

Check for - and update - Windows Updates

If any Updates are installed, Restart the computer even if the instructions do not say you must do so.

Open your SDM software > Check for Updates > install any updates except the fingerprint driver.

If any Updates are installed, Restart the computer even if the instructions do not say you must do so.

Open your SDM software > Check for Updates > Update the fingerprint driver

After the driver is installed, Restart the computer

Does this guarantee the software will install?  No.  It does provide the foundation that makes it possible to do so.

For those reading:

Reference

Driver Management for Business class computers (SDM)

 Business Systems - Client Management Solutions (software management)

Softpaq Download Manager - HP Software installations / updates / management

Business class computers support a robust, comprehensive software tool for updating and

managing HP Software and Drivers:  Softpaq Download Manager (SDM)

SDM will find-install-update needed HP software and drivers for your business class machine, including, when applicable, the fussy BIOS update.

 HP SoftPaq Download Manager (SDM)

4.4.0

sp87158

04/20/2018

Windows (Vista, 7, 8, 8.1, 10)

sp87158.exe

sp87158.html

How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager

Once the SDM software is installed, the Help document can be accessed within the software or on disk:

• Open SDM software, Click the Blue Question mark “?”in the upper left of the main SDM window.
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP SoftPaq Download Manager > Select language appropriate .chm file

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP ProBook 450 G5 Notebook PC

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[tonyfrompetone]

Thank you Dragon-Fur. I have now fixed the broken HP SDM as it would not initialize, and installed a couple of updates. In the device manager (Biometric devices/fingerprint reader) I see that the driver is now 4.5.701 A2, however the 'Apps' list accessed from the windows key - 'settings' shows the driver version being 4.5.351.0. I'm inclined to believe the device manager's opinion, that the driver is now up to date, but curious that the 'app' list still shows the earlier version. I have restarted the PC several times in the hope that the app version will update.

Fun & games.

Regards TFP

[Dragon-Fur]

@tonyfrompetone 

You are welcome.  

Version Weirdness

I see the same discrepancy in my Zbook 17 G3 (we have the same WBF reader driver installed).

I would guess that it is either a glitch in the reporting setup or that we are "seeing" the Windows fingerprint driver information.  Windows OS has its "own" fingerprint driver that works with some of the fingerprint readers (various computers).  The Windows driver (when it is the only one necessary) supports Windows fingerprint logon.

This could be "malarky"...   Just throwing around words at this point.  Smiling.

It is Curious.  

If I have time, I will delve into it and see what I can find.

In general, though, trust the SDM and what you see in the Device Manager.  Smiling.

Happy Computing.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[tonyfrompetone]

Thanks again for your insight. I had a situation a while ago where there were two different Conexant audio driver updates offered. The 'HD' driver and 'ISST' driver. One of your people suggested that the HD was HP and the ISST was Windows, I think, or visa-versa. Both seem to co-exist but I couldn't tell you which one is being used. The ISST version appears in the 'Apps' list. Go figure.

All good stuff to keep us thinking.

Regards TFP.