SSD SMART error 301

[Noor365]

Hi team,

I'm using an HP Victus with a WD SN810 NVMe SSD (512GB, HP P/N: M54701-002). Recently, I'm getting a SMART Error 301 every time I turn on the laptop.

The SSD shows just 3% wear in the report(generated by AI, after hardware access through my PC):

 "=== START OF SMART DATA SECTION ===",
      "SMART overall-health self-assessment test result: FAILED!",
      "- NVM subsystem reliability has been degraded",
      "",
      "SMART/Health Information (NVMe Log 0x02)",
      "Critical Warning:                   0x04",
      "Temperature:                        46 Celsius",
      "Available Spare:                    100%",
      "Available Spare Threshold:          5%",
      "Percentage Used:                    3%",
      "Data Units Read:                    100,271,730 [51.3 TB]",
      "Data Units Written:                 55,430,839 [28.3 TB]",
      "Host Read Commands:                 1,017,515,253",
      "Host Write Commands:                849,807,199",
      "Controller Busy Time:               2,807",
      "Power Cycles:                       72,954",
      "Power On Hours:                     1,264",
      "Unsafe Shutdowns:                   101",
      "Media and Data Integrity Errors:    23",
      "Error Information Log Entries:      46",
      "Warning  Comp. Temperature Time:    0",
      "Critical Comp. Temperature Time:    0",
      "",
      "Error Information (NVMe Log 0x01, 16 of 256 entries)",
      "No Errors Logged",
      "",
      "Self-test Log (NVMe Log 0x06)",
      "Self-test status: No self-test in progress",
      "Num  Test_Description  Status                       Power_on_Hours  Failing_LBA  NSID Seg SCT Code",
      " 0   Short             Completed: failed segments             1259            -     -   2   -    -",
      " 1   Short             Completed: failed segments             1259            -     -   2   -    -",
      " 2   Short             Completed: failed segments             1259            -     -   2   -    -",
      " 3   Short             Completed: failed segments             1258            -     -   2   -    -",
      " 4   Extended          Completed: failed segments             1254            -     -   2   -    -",
      " 5   Short             Completed without error                1243            -     -   -   -    -",
      " 6   Short             Completed without error                1222            -     -   -   -    -",
      " 7   Short             Completed without error                1203            -     -   -   -    -",
      ""
    ],

, which clearly indicates early failure despite minimal usage. Very disappointing for a premium device. It's a clear hardware level failure, and questions the quality of service and product that HP provides to their users!!

The laptop is out of warranty, but this feels like a quality issue. Requesting guidance or a goodwill replacement from HP.

Thanks!

[Max3Aj]

@Noor365, Welcome to the HP Support Community 

  

I understand you are facing an issue with your  SSD. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support