SSD SMART error 301

[Noor365]

Hi team,

I'm using an HP Victus with a WD SN810 NVMe SSD (512GB, HP P/N: M54701-002). Recently, I'm getting a SMART Error 301 every time I turn on the laptop.

The SSD shows just 3% wear in the report(generated by AI, after hardware access through my PC):

 "=== START OF SMART DATA SECTION ===",
      "SMART overall-health self-assessment test result: FAILED!",
      "- NVM subsystem reliability has been degraded",
      "",
      "SMART/Health Information (NVMe Log 0x02)",
      "Critical Warning:                   0x04",
      "Temperature:                        46 Celsius",
      "Available Spare:                    100%",
      "Available Spare Threshold:          5%",
      "Percentage Used:                    3%",
      "Data Units Read:                    100,271,730 [51.3 TB]",
      "Data Units Written:                 55,430,839 [28.3 TB]",
      "Host Read Commands:                 1,017,515,253",
      "Host Write Commands:                849,807,199",
      "Controller Busy Time:               2,807",
      "Power Cycles:                       72,954",
      "Power On Hours:                     1,264",
      "Unsafe Shutdowns:                   101",
      "Media and Data Integrity Errors:    23",
      "Error Information Log Entries:      46",
      "Warning  Comp. Temperature Time:    0",
      "Critical Comp. Temperature Time:    0",
      "",
      "Error Information (NVMe Log 0x01, 16 of 256 entries)",
      "No Errors Logged",
      "",
      "Self-test Log (NVMe Log 0x06)",
      "Self-test status: No self-test in progress",
      "Num  Test_Description  Status                       Power_on_Hours  Failing_LBA  NSID Seg SCT Code",
      " 0   Short             Completed: failed segments             1259            -     -   2   -    -",
      " 1   Short             Completed: failed segments             1259            -     -   2   -    -",
      " 2   Short             Completed: failed segments             1259            -     -   2   -    -",
      " 3   Short             Completed: failed segments             1258            -     -   2   -    -",
      " 4   Extended          Completed: failed segments             1254            -     -   2   -    -",
      " 5   Short             Completed without error                1243            -     -   -   -    -",
      " 6   Short             Completed without error                1222            -     -   -   -    -",
      " 7   Short             Completed without error                1203            -     -   -   -    -",
      ""
    ],

, which clearly indicates early failure despite minimal usage. Very disappointing for a premium device. It's a clear hardware level failure, and questions the quality of service and product that HP provides to their users!!

The laptop is out of warranty, but this feels like a quality issue. Requesting guidance or a goodwill replacement from HP.

Thanks!