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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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02-17-2023 04:11 AM
Hello, I have a problem with my ssd drive. When checking the system, such errors appear. Do I need to change the ssd drive? If yes, then in this case what will happen to Windows, I had it installed on an ssd disk and was bought with a laptop (so if it came with a laptop).
02-17-2023 06:51 AM
Hi:
Yes, it appears that you will need to replace the 512 GB SSD.
Below is the link to the service manual.
After you replace the drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.
Here is an info link for how to use the utility.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
If you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is: 15C92EA#ACB
You can also clean install W10 by making bootable installation media with the Media creation tool at the link below.
Download Windows 10 (microsoft.com)
The W10 product key is in your notebook's BIOS, so you don't need to enter a product key to reinstall Windows.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP ENVY x360 Laptop - 15-ee0003ur Software and Driver Downloads | HP® Customer Support