Same problem as in HP Envy x360 won’t turn on and no battery indicator light.

[Flo182]

Hey!

I've bought the HP ENVY x360 Laptop - 15-ee0457ng in July 2020. I've hardly used this laptop and now it seems my battery is broken.

It won't turn and it looks to be the same problem a lot of users described in here:
https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Envy-x360-won-t-turn-on-and-no-battery-ind...

I already bought a new power cable / ac adapter to see if that is the problem. Doesn't work with the new one either. 

The little led-light next to the charging input is not showing any signs of live.

I also tried the Power Reset described in here:
https://support.hp.com/ph-en/document/c01684768

No success.

Anything else I can do? 

I guess my last option now is to buy a new battery now and hire some technician to replace it? 

By the way:

This happened exactly 2 months after my warranty expired. How convenient for HP! 😉 

Hope you can give me some help here otherwise you lost another customer. 

[Rainbow23]

Hi @Flo182,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

As you have tried all the troubleshooting steps for this issue, this could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this link: https://support.hp.com/us-en/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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