Sams Club 2 Year Warranty with Accidental damage protection

[P_O]

I bought this laptop in August 2020 from Sams Club. I bought it mainly because of the 2 year care pack with accidental coverage protection included in the price. 

Now when I need to have this serviced, both HP and Sams Club are giving me a run around. HP says it does not have any warranty information in their database and Sams Club says to contact HP. 

It's very frustrating. 

My issue is the body/frame of the laptop near the power connector ie broken and need to be fixed. 

[WAWood]

@P_O 

I'm sorry that Sams Club is giving you the runaround -- but we here have no way to influence the conduct of HP resellers.  So, there is nothing we here can do about that.

That said, I have contact the forum Mods and asked them to pass this along to HP for their review.  So, you should be getting a reply and/or PM from a form Mod about this issue.

Good Luck

[P_O]

Thanks for your help. 

Sams Club is washing their hands off this issue. They are saying contact HP. HP support please help me in this. 

It is so strange that all the HP laptops sold on samsclub.com have this "fake" 2 year care pack with accidental damage protection advertised. If HP or Sams Club is not going to honor this, can they be taken to small claims court over this? 

[Echo_Lake]

@P_O

Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[P_O]

Hi,

I haven't been contacted by the HP support yet. What is the timeline they contact? 

[denisenjason]

Did you ever get this issue fixed?  About ready to deal with the same thing. 

[praveenbv]

Hi@P_O,Welcome to the HP Support Community!

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.