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‎03-31-2025 05:17 PM

HP Recommended

The screen on my HP Envy X360 popped out because the hinge on one side broke. I searched the forum and I know it's a known issue. I bought this computer 3.5 years ago so the warranty has expired. This is obviously a faulty product, so what can HP to fix it?

2 REPLIES 2

‎04-02-2025 08:35 AM

HP Recommended

Hi @ML164 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you.


We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 😊😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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‎04-03-2025 10:50 PM

HP Recommended

Yes, i had the same problem with the purchase of two HP ENVY 360's and they told me they could fix it for an exorbitant price or I could go away. Good luck with your problem. This is an HP issue and there are class actions globally about the issue. HP ignores customers. But that's okay b/c our surgery practice will never purchase an HP product again.

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