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HP Pavilion x360 - 14m-cd0003dx

hello all! around 2 months ago, i noticed that the bottom corner of my screen was popping out a bit but thought nothing of it, around a month later, it popped out even more but still worked perfectly fine. now my screen is on the verge of popping  out. i cannot open my screen 90 degrees without being scared my screen will crack. is there any way i can fix this? i've seen other posts with people who have the same issue, so it seems to be a manufacturing issue. i ran out my warranty, so i don't know if i will be able to afford a repair.screen 3.jpgscreen 2.jpgscreen 1.jpg

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@leilar08

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

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I have a similar issue with my Envy x360, the hinges break after about a year of use. I talked to HP about mine and was told it would cost over $400 to fix.

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I bought HP-Envy 13'.3'' laptop in February 21. It was working fine but now the screen has popped out and not able to open it. I called curry but had no luck. Took it to a local laptop repair shop who advised to contact HP as it is a manufacturing fault. My wife called HP but had a rude reply from the support worker that they have never seen this problem with their laptops. But I found out through search that this is a common issue with HP laptops. HP says that warranty is for 12 months only but I think it is totally unacceptable to be discarding my laptop after just 13 months of use.  

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