Screen popping out within a week of purchase

Isha08 · ‎10-15-2020

Hi. I bought my HP Pavillion 14×360 in the beginning of October this year. Its not even been two weeks since I bought it and its screen is popping out from the bottom right corner. I didn't even notice the screen popping out until I was turning it into tablet mode and it made a cracking sound. I can't even close the lid in the fear of breaking it. The screen (lid) seems to be lower/ have collapsed on the right side. It all happened after a week of purchase. The laptop hasn't been dropped or anything. There seems to be a manufacturing defect as I haven't even used it for long.

How can I go on about fixing it? I just spent $600+ to buy it last week.

praveen196 · ‎10-18-2020

@Isha08 Welcome to HP Community!

I understand that the Screen popping out.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,

Have a great day!

Isha08 · ‎10-18-2020

My country is not listed in the drop down menu. I am from Nepal, and there is something written about the manufacturer warranty being expired, Why is that?

praveen196 · ‎10-19-2020

@Isha08

I understand your concerns.

I have sent a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Have a nice day!!