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anmol_z
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Screen pops out, unable to close the laptop

HP Envy x360 Convertible
Microsoft Windows 10 (64-bit)

The display screen of my laptop(HP ENVY x360 - 15t-aq200 CTO) recently started popping out of its cover at the left bottom corner. As a result I'm unable to close my laptop (fold it shut). Even if I try to adjust the angle of the screen, it starts separating from the cover. The screen works perfectly fine though(touchscreen too). I suspect that the left hinge might be damaged. Can you please inform me if there is any way to fix it or whether I need to replace the screen ?

I searched for spare parts on the official HP site  and found this: part no.: 856811-001  part name: 15.6 INCH PANEL KIT, LCD FHD BV SLIM TS but the website says that Part is not orderable in the HP Parts Store.

Please suggest a solution.

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Screen pops out, unable to close the laptop

The problem is not the screen but the hinge. The laptop needs to be disassembled and the damage evaluated. I am going to try to escalate this matter to see if maybe there is some help HP will provide. If not post back and we can see if you can get it repaired. 

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HP Support Agent
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Screen pops out, unable to close the laptop

@anmol_z I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

 

P.S: @Huffer Thank you for your assistance.
And I wish you both, have a happy new year.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation