12-26-2019 10:09 AM
The display screen of my laptop(HP ENVY x360 - 15t-aq200 CTO) recently started popping out of its cover at the left bottom corner. As a result I'm unable to close my laptop (fold it shut). Even if I try to adjust the angle of the screen, it starts separating from the cover. The screen works perfectly fine though(touchscreen too). I suspect that the left hinge might be damaged. Can you please inform me if there is any way to fix it or whether I need to replace the screen ?
I searched for spare parts on the official HP site and found this: part no.: 856811-001 part name: 15.6 INCH PANEL KIT, LCD FHD BV SLIM TS but the website says that Part is not orderable in the HP Parts Store.
Please suggest a solution.
12-26-2019 11:27 AM
The problem is not the screen but the hinge. The laptop needs to be disassembled and the damage evaluated. I am going to try to escalate this matter to see if maybe there is some help HP will provide. If not post back and we can see if you can get it repaired.
12-26-2019 12:34 PM
@anmol_z I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
P.S: @Huffer Thank you for your assistance.
And I wish you both, have a happy new year.
I am an HP Employee